{"id":42233,"date":"2025-11-11T05:16:26","date_gmt":"2025-11-11T10:16:26","guid":{"rendered":"https:\/\/www.tradewindfinance.com\/?post_type=job&#038;p=42233"},"modified":"2026-03-05T05:34:15","modified_gmt":"2026-03-05T10:34:15","slug":"mitarbeiterin-it-support-helpdesk-m-w-d","status":"publish","type":"job","link":"https:\/\/www.tradewindfinance.com\/de\/job\/mitarbeiterin-it-support-helpdesk-m-w-d\/","title":{"rendered":"Mitarbeiter (m\/w\/d) IT-Support \/ Helpdesk"},"featured_media":0,"template":"","meta":{"_acf_changed":false,"_sitemap_exclude":false,"_sitemap_priority":"","_sitemap_frequency":""},"department":[720],"office-location":[702],"class_list":["post-42233","job","type-job","status-publish","hentry","department-it","office-location-monchengladbach"],"acf":{"role":"","employment":"FULL_TIME","start_date":"20260101","start_immediatly":false,"validThrough":null,"location_city":"Germany","homeoffice":"10%","office_location":[702],"department":[720],"intro":"","job_responsibilities":"<ul>\r\n \t<li>Mitarbeit im 1st und 2nd Level Support<\/li>\r\n \t<li>Erfassung, Klassifizierung und Bearbeitung eingehender St\u00f6rungen im Jira-Ticketsystem<\/li>\r\n \t<li>Analyse und L\u00f6sung von Benutzeranfragen aus der Zentrale und internationalen Standorten<\/li>\r\n \t<li>Betreuung, Monitoring und Patchmanagement unserer IT-Infrastruktur in einem heterogenen Netzwerk (Windows, Linux)<\/li>\r\n \t<li>Benutzerverwaltung sowie On-\/Off-Boarding von Mitarbeitern<\/li>\r\n \t<li>Asset-Management und Dokumentation<\/li>\r\n \t<li>Zusammenarbeit mit nationalen und internationalen Dienstleistern<\/li>\r\n<\/ul>","skills":"<ul>\r\n \t<li>Strukturierte, eigenst\u00e4ndige Arbeitsweise und hohe Eigeninitiative<\/li>\r\n \t<li>Kommunikationsst\u00e4rke, Hilfsbereitschaft und Teamf\u00e4higkeit<\/li>\r\n<\/ul>","experience":"<ul>\r\n \t<li>Erfahrung im IT-Support \/ Helpdesk und im Umgang mit IT-Ticketsystemen<\/li>\r\n \t<li>Kenntnisse in Windows-Server-Systemen und Client-Verwaltung<\/li>\r\n \t<li>Erfahrungen im Office-365-Umfeld und\/oder Linux-Umfeld w\u00fcnschenswert<\/li>\r\n<\/ul>","education":"<ul>\r\n \t<li>Erfolgreich abgeschlossene Berufsausbildung (Fachinformatiker Systemintegration, Informationstechnischer Assistent) oder eine vergleichbare Qualifikation<\/li>\r\n<\/ul>","languages":"<ul>\r\n \t<li>Sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift<\/li>\r\n<\/ul>","others":"<ul>\r\n \t<li>Freude an der Zusammenarbeit mit internationalen Talenten aus unterschiedlichen Kulturen<\/li>\r\n \t<li>Interesse an neuen Technologien und Bereitschaft zur kontinuierlichen Weiterbildung<\/li>\r\n<\/ul>","what_we_offer":"<ul>\r\n \t<li>Ein modernes, abwechslungsreiches Arbeitsumfeld mit spannenden Projekten<\/li>\r\n \t<li>Einarbeitung und individuelle Unterst\u00fctzung durch erfahrene Kollegen<\/li>\r\n \t<li>Flache Hierarchien, kurze Entscheidungswege und direkter Austausch<\/li>\r\n \t<li>Sehr gute Verdienstm\u00f6glichkeiten und einen sicheren Arbeitsplatz in einem wachsenden, zu 100% inhabergef\u00fchrten Unternehmen<\/li>\r\n \t<li>Freir\u00e4ume f\u00fcr kreatives Arbeiten und pers\u00f6nliche Weiterentwicklung<\/li>\r\n \t<li>Zugang zu professionellen Tools und Technologien<\/li>\r\n \t<li>Weiterbildungsm\u00f6glichkeiten, u.a. 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